Terms and conditions of sale:
1. Articles and general points of the online shop:
The general conditions of sale and usage of the Sieteleguas Ediciones S.L. shop described hereafter define the rights and responsibilities of Sieteleguas Ediciones S.L. towards its registered users.
Sieteleguas Ediciones S.L. is a Spanish limited liability company domiciled in Calle Talleres 9, Nave 11, 28430, Alpedrete (Madrid) SPAIN, registered in the Mercantile Registry of Madrid, Volume: 20087, Book: 0, Sheet: 152, Section 8, Page: M 354524, Inscription: 1 / Date: 31/05/2004, CIF (Tax ID number): B 83998807, according to its Articles of Association of a limited liability company n1 2056 issued in the presence of Mr. José Antonio García de Cortazar Nebreda, Notary belonging to the Official Association of Notaries of Madrid on the 4th of May 2004.
By means of their website, Sieteleguas Ediciones S.L. offers the possibility of purchasing books and whatsoever other product that the company may bring to market.
2. Types of clients:
In the registration of an account the user must identify the type of client from the following three groups: Private Individuals, Libraries/Schools/Associations and Bookshops/Distributors. Sieteleguas Ediciones reserves the right to change a user’s category without prior notice.
All the prices of the products are shown by means of the website www.sieteleguas.es and are in Euros with all taxes included.
4. Special deals/promotions:
All deals/promotions will be applied directly in the shopping cart, with their absence implying that the order is not subject to the desired deal/promotion. Unless indicated otherwise, the deals/promotions are only applicable to two groups of clients: Private Individuals and Schools/Libraries/Associations. Once these terms of sale are accepted and the order paid for, it will not be possible to make a claim for the deal/promotion if the aforementioned deal/promotion did not appear in the shopping cart.
5. Shipping costs:
Shipping costs for private individuals will be as follows (excepting stated special deals/promotions):
Delivered to Spain:
|Shipping zone||Up to €20||From €20|
Orders shipped outside Spain:
|Shipping zone||Between €0 and €70||€70 - €100||€100 - €150||€150 - €200||From €200|
|Rest of Europe (EU)||€20||€15||€12||Free!||Free!|
|Europe (non EU)||€20||€15||€12||Free!||Free!|
If your order combines physical products (such as a Kamishibai Theater or Kamishibai story) with virtual products (such as a download of MP3 Music and Sounds), only physical products will be considered for calculating shipping costs.
Payments shall be made by means of the following methods:
- Bank wire transfer.
- Credit card. The platform instructed to handle credit card transactions is REDSYS. It processes more than 6 million online purchases each month and is based on 3D Secure and SAS technology, which consequently covers the entire purchasing process. Sieteleguas Ediciones will not have access to any information relating to the client’s payment beyond the transaction confirmation.
7. Formalization of orders:
Once an order is formalized, Sieteleguas Ediciones S.L. will send the registered user an email with all the details of the purchase: products, quantity and delivery address. The invoice for the purchase will be sent along with the order.
Sieteleguas Ediciones S.L. undertakes to deliver the product(s) in perfect condition to the courier agency Correos, MRW, UPS or FedEx and to the address indicated by the user. In the event that a user cannot be found at their address at the time of delivery, Correos, MRW, UPS or FedEx will leave the relevant delivery notice so that the user can contact the agency or pick up the delivery at the nearest post office.
Sieteleguas Ediciones S.L. will treat as an export shipment any order with destination outside the continent of Europe. In the case that the total sum of the articles ordered exceeds 10Kg of weight, the option to choose carrier will be disabled. To be able to finalize the order it will be necessary to contact us, and we will develop a new shipping strategy, with the relevant associated costs and without having to comply with the conditions listed here. In addition, in the event of the application of customs duties, Sieteleguas Ediciones S.L. shall have no contractual obligation neither of payment nor of prior notification to the customer. If the country receiver of the merchandise decides to apply an extra surcharge in order to obtain the merchandise, the client will assume this amount, since they are taxes that must be paid in the respective country.
Certain postcodes and addresses can be labelled ‘Difficult Neighbourhoods” by the selected courier agency. If the delivery address matches one of these addresses, the order will be delivered to the nearest courier agency franchise. A list of MRW’s difficult neighbourhoods in Spain can be found here.
Sieteleguas Ediciones does not undertake to deliver an order in a specific time period unless the selected mode of delivery indicates as much. Therefore, if a delivery is preferable only during afternoon-evening hours, for example, and this is only indicated in a message without selecting the appropriate mode of delivery (with the consequent surcharge), Sieteleguas Ediciones shall not assume any obligation to inform the courier agency of such a message.
Sieteleguas Ediciones reserves the right to use the external packaging it deems most convenient. Most of the products will be shipped in packages adjusted to the dimensions of the products and with the logo of the online store (Kamishibai by Sieteleguas). The payment of a supplement for the gift wrap of the products does not entitle the user, in any case, to choose the type and appearance of the packaging in which they will be sent.
9. Delivery period:
The delivery period in mainland Spain, Balearic Islands, and Portugal is between 24 and 48 hours (working days) and between 4 and 20 business days for other destinations (depending on city and/or country).
Sieteleguas Ediciones S.L. shall accept the return of a purchased product within a period of 15 calendar days from the date of the aforementioned product’s delivery. Once the product has been received and it has been verified to be in the same condition as when it was sent, and with the original packaging, we will proceed with the refund of the transaction cost. It is essential to make prior contact with Sieteleguas Ediciones S.L. in order to return a product. In this case, the delivery expenses shall be borne by the purchaser. If the product is found to be defective, or if it was not requested by the purchaser, Sieteleguas Ediciones S.L. shall be responsible for the return expense and a new delivery.
In those products considered "virtual", understanding as such those that will not be sent but downloaded by the customer himself, no refund will be accepted since there is no right of withdrawal.